Running Your Software Tailor Solutions

Performance, availability, and cost are subjects that IT managers deal with on a daily basis. At the same time, you must meet new business requirements quickly and safely. Companies frequently encounter barriers while seeking improvements. By outsourcing systems and basic operations, you can benefit from state-of-the-art technology and on-demand access to specialists, while keeping costs predictable and flexible.

Hosting services provide you with access to applications, and the infrastructure they require, to make your critical business systems deliver for your organization – applications that are operational immediately and adapt to your increasing requirements. And you benefit from fast implementation and transparent costs.

Developed to meet the requirements of Software Tailor Solution Set customers, our hosting services can support anything from individual components to the Software Tailor Solution Set family of business applications.

We provide the following hosting services to assist you in the implementation and optimization of your Software Tailor Solution Set application:

• Software Tailor Implementation Hosting
• Software Tailor Application Hosting
• Software Tailor Remote Application Operations
• Software Tailor Upgrade Hosting

Software Tailor Implementation Hosting

Enjoy the benefits of new Software Tailor solutions in no time at all! In a few working days, for most Software Tailor solutions, we provide you with an implementation environment tailor-made to fit your Software Tailor solution and ensure smooth system operation. So your project team members can devote themselves to optimizing and mapping your business processes. With Software Tailor Implementation Hosting, you can:

• Begin your project quickly
• Bypass staff shortages and focus internal resources directly on strategic areas
• Increase project security through stable system operation
• Adjust the contract period (three- to six-month terms and up) flexibly to suit the project
• Specify the hardware quantity schedule only when you know exactly what is required for live operation

Software Tailor Application Hosting

The Software Tailor Application Hosting service offers long-term operation of your Software Tailor systems in our high-performance data centers, which includes providing the infrastructure, developing the system, and installing the Software Tailor components. We also work with you to ascertain your performance requirements for the hardware. This enables you to:

• Ensure high availability of your Software Tailor systems
• Focus 100 percent on your core business
• Reduce your infrastructure investments and cut training costs
• Gain a clearer overview of costs, thanks to fixed prices
• Benefit from global, 24/7 support and customized levels of service
• Adapt your systems quickly and flexibly
• Call our help desk at any time and speak with your personal contact person

Software Tailor Remote Application Operations

With Software Tailor Remote Application Operations, Software Tailor specialists provide remote support for your systems. A fixed-line connection ensures that specialists are constantly linked to the data center where your application is running. So you can cost-effectively:

• Ensure seamless operation of your Software Tailor application via remote connection
• Utilize global, 24/7 support
• Benefit from around-the-clock access to a contact who knows your system landscape
• Cut costs for training and in-house IT experts
• Gain a clearer overview of costs, thanks to fixed prices

Software Tailor Upgrade Hosting

Software solutions are becoming more efficient all the time. To succeed, you need to stay ahead of the game with the latest release. The Software Tailor Upgrade Hosting service provides you with the appropriate infrastructure within a matter of weeks. We operate the test system in one of our data centers and take care of the technical upgrade. This service allows you to:

• Access a robust test system in the short-term
• Familiarize yourself with the functions of the new release, with the assistance of Software Tailor experts
• Increase the planning certainty of your upgrade project
• Adjust the contract period (three- to six-month terms and up) flexibly to suit the project
• Benefit from our help desk and integration for upgrade portfolio of services
• Achieve better forecasting of upgrade costs through fixed prices

Software Tailor Application Management

Managing and Optimizing Your Software Tailor Applications

To be successful, you need the freedom to concentrate on your core business. The Software Tailor Application Management service provides this freedom. As part of our globally available services, we take care of managing, optimizing, and constantly improving Software Tailor-based application landscapes – in part or as a whole – anytime, anywhere.

The Software Tailor Application Management service is designed to ensure permanent availability and optimum performance of all business-relevant processes for Software Tailor customers. Software Tailor services are provided by application management specialists who have extensive Software Tailor-related knowledge and customer-specific process expertise.

Software Tailor Application Management Services

Whether you need an individual support structure or complete service management of your Software Tailor applications, the following services will help you manage and optimize your applications:

• Strategy and support service – Provides operating cost transparency, optimum vertical service integration, scenario comparisons, defined strategies for your system operation, and decision reviews based on Software Tailor's Best Practice approach.
• Process support and infrastructure design – Reviews existing support structures and processes, plans effective new support structures and processes based on Software Tailor's Best Practice approach, and plans the tool landscape.
• Support enablement – Offers access to Software Tailor experts and infrastructure, trains your team, implements optimum support processes, and provides training in the use of suitable support tools, such as Software Tailor Solution Manager.
• Customer service/SLA management – Provides a dedicated customer service manager, manages service implementation and preparation and knowledge transfer, coordinates Software Tailor services, manages compliance with guaranteed SLAs, and delivers transparent service reporting.
• Software Tailor help desk and 2nd level support – Delivers two levels of support – level one provides 24/7 support for the Software Tailor help desk and customer support center (CSC), and level two provides support for problem management and user support.
• Continuous maintenance – Monitors and proactively optimizes applications; implements notes, service packages, and patches; and executes periodic and mass-critical activities.
• Continuous improvement – Optimizes existing processes and structures, makes adjustments to customization and parameters, and optimizes application components and basis components.
• Continuous change – Implements new functions and components and provides functional release upgrades and interface programming.
• System management and monitoring – Extends monitoring of system landscapes and interface monitoring.
• Solution optimization – Analyzes and optimizes solution landscapes and applications for performance, data storage, integration, and administration.
• BP monitoring and optimization – Monitors business processes and proactively optimizes and creates concepts to avoid any future performance problems.