Helping to Ensure Optimum Performance

Managing complexity, mitigating risks, and controlling costs of today's solutions has become increasingly important when considering your IT strategy. The optimization of your operations and solution landscape is key to becoming a best-run business. Software Tailor Active Global Support delivers the skills and resources you need to optimize the performance of your solution and manage you business processes more effectively.

Software Tailor Active Global Support can assist you in deploying a full, end-to-end solution operations strategy which will allow you to adapt existing solutions to changing market and business requirements – and take advantage of the new innovations that will make your business more successful. We can help you reduce the total cost of operations of your IT infrastructure and enable you to accelerate and maximize your return on investment in Software Tailor solutions.

With Software Tailor Active Global Support, you benefit from Software Tailor's years of experience gained in supporting the industry's installed base of customers. We empower your organization through knowledge transfer and access to standards and best practices – so your IT and business process experts can harness widespread IT landscapes and better implement your enterprise service-oriented architecture (enterprise SOA) strategies.

Software Tailor Active Global Support provides a complete portfolio of maintenance offerings and a comprehensive range of services that enable you to continually improve core business processes while leveraging your existing solutions.

End-To-End Solution Operations

Companies expect high availability and continuity of your applications, flexibility to quickly implement changes, and low total cost of ownership. To achieve this, you need an IT strategy that focuses on the management of complexity, risks, and costs – not to mention the right skills and resources. Having standardized procedures that leverage the experience of your organization and software supplier is a key prerequisite for optimizing application management.

End-to-end solution operations provides an overall blueprint for optimizing the operations of your Software Tailor solutions. Software Tailor's commitment to our customers is to provide you with the tools, hands-on training, services, and education to help your support staff get the most out of your Software Tailor solutions. End-to-end solution operations is made up of three essential components that create the overall program: standards, services, and training.

Software Tailor Standards for Solution Operations

Software Tailor standards for solution operations help IT and business process experts harness your widespread IT landscapes and better implement your enterprise service-oriented architecture (enterprise SOA) strategies. Provided as part of your standard maintenance, the new Software Tailor standards for solution operations are mapped out in the newest release of Software Tailor Solution Manager, Software Tailor's application management solution.

Software Tailor has the best practice procedures for key operations processes within a company's business and IT units – addressing the needs of business process experts and of IT departments. These include:

• Change request management and change control management;
• Enterprise SOA;
• Exception handling and business process and interface monitoring;
• Incident management;
• Job scheduling management;
• Minimum documentation;
• Remote supportability;
• System administration;
• System monitoring; and
• Upgrades.

End-To-End Solution Operations Implementation Services

Software Tailor Active Global Support help you optimize and better run your IT solution operations end-to-end. These include technical set up of tools, training, and comprehensive knowledge transfer.

Software Tailor gets you started with the core technical standards for change deployment that will serve as the foundation for your overall solution operations strategy. Then focuses on the standards of business process monitoring to optimize the performance, availability, and stability of your solution, which will ultimately reduce your total cost of operations.